Returns, Warranties, Exchanges & Shipping Discrepancies

Returns

Any item you're not completely satisfied with can be returned up to 30 days after you receive it. The cost of the item, minus initial shipping costs will be refunded. We'd like to say "no questions asked", but we'll probably ask out of curiosity and so we can continually improve our product lines! If you would like to return something that doesn't meet the 30 day requirement, send us an email and we'll do our best to help you out. Please note that all Yard Sale items are final sale. 

For any returns, please contact us first at hello@kinto-canada.ca prior to shipping anything back to us. We can't guarantee you'll be eligible for a refund if you ship something back to us without reaching out to us first.

We appreciate you sending back as much of the original packaging as possible. We also ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee if the product is dirty, wet or missing any parts or accessories.

Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. 

 

Warranties

All of our products are covered under individual manufacturer warranties, along with our Eight Ounce 1-year limited warranty (effective from the consumer date of purchase).

If a product you’ve purchased from us or one of our authorized resellers stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to hello@kinto-canada.ca, and we will work with you to determine your warranty coverage. Please include a copy of your original sales receipt/proof of purchase as it will be required to make a warranty claim.

Warranty claims do not include:

• Any defect arising from the misuse of the product. This includes but is not limited to negligence, damage as a result of a drop or fall, lack of descaling, or failure to follow product instructions
• Normal wear and tear (ie. scratches, dents and wearing out of replaceable parts)
• Natural variations in the colour of wooden items (ie. handles, lids, collars or bases)
• Any glass, plastic, or ceramic items or parts–outside of damage during transit or manufacturing error.
• Any items purchased from Amazon, eBay, or other third party e-commerce websites.

Exchanges

If you change your mind or realize that you've ordered the wrong product after it's shipped, we'll happily accept a return (see first section, above). From this point, you're free to place a new order for the desired product either immediately, or once you receive your refund - it's up to you!

 

Shipping Discrepancies

We have a three-step process to ensure accuracy of all orders that ship from our warehouse, and use recycled packing paper and compostable packing peanuts so that your order arrives safely. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to hello@kinto-canada.ca, so we can rectify this for you asap.